Index Announces Suite of Online Support Tools
Index announces its online portal iXworld, which debuts at IMTS 2018 and launches in early 2019.
Share




Index Corp. has announced the upcoming launch of iXworld, an online portal with four distinct service areas under a single interface. With X4.0, iXplore, iXshop and iXservices functions, the portal offers fast, secure connectivity, production data, remote diagnostics and spare parts ordering from the machine.
Scheduled for an official launch in early 2019, the portal will make its North American debut at IMTS 2018.
- iX4.0 enables remote and automated monitoring and reporting of machines that have been equipped with a Genubox, a dedicated piece of hardware that provides secure remote access via an encrypted online connection. Users can conduct usage analysis, set automatic notifications for specific conditions that occur, monitor machine data such as vibrations and temperature, and incorporate predictive maintenance to maximize machine uptime.
- iXplore provides easy and intuitive access to a variety of information, including technical information and training schedules. It also enables collaboration between customers and the company’s applications engineers, and its user group forums enable networking and discussion with peers.
- iXservices includes tools for identifying spare parts, tracking fault reports, calculating cycle times and receiving real-time support from the company’s engineers. It provides a comprehensive overview of the machine and its components to simplify problem solving when issues occur.
- iXshop replaces Infoshop for ordering spare parts and requesting services. It can also be configured to connect with a customer’s ERP, simplifying procurement and logistics management.
Related Content
-
Okuma Demonstrates Different Perspectives on Automation
Several machine tools featured at Okuma’s 2023 Technology Showcase included different forms automation, from robots to gantry loaders to pallet changers.
-
Inverting Turning and Five-Axis Milling at Famar
Automation is only the tip of the iceberg for Famar, which also provides multitasking options for its vertical lathes and horizontal five-axis machine tools.
-
A History of Precision: The Invention and Evolution of Swiss-Style Machining
In the late 1800s, a new technology — Swiss-type machines — emerged to serve Switzerland’s growing watchmaking industry. Today, Swiss-machined parts are ubiquitous, and there’s a good reason for that: No other machining technology can produce tiny, complex components more efficiently or at higher quality.