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Serving this small customer actually places greater demands on the equipment provider’s facility. The expansion in Fredericksburg is a response to these special demands. For example, tool grinding customers are less likely to request on-site training, because they often lack the space for this. A new 7,500-square-foot showroom and demonstration area in Virginia will provide ample space for training. Another requirement for all of United Grinding’s customers—but for the small tool grinding customers in particular—is for machine service needs to be addressed before they significantly affect uptime. A tool grinding company might lose a valuable contract if it unexpectedly loses the capacity to fill a time-sensitive order. Accordingly, the Virginia site has been expanded to make room for the larger staffing level appropriate to the growing customer base that this location is serving. Finding, hiring and equipping this additional staff is the task to which United Grinding is turning its attention now. 

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United Grinding’s Paul Ehrlich describes the Walter Helitronic Micro CNC tool grinder to a group of attendees to the company event.

One of the attendees to the event was Congressman Rob Wittman of Virginia. Application engineer Robby Faulkner describes knee implants machined on the Walter equipment.